Source: https://mancuso.ai/about/

About

# The career behind _the judgment._

Twenty years of product and technology leadership across healthcare, financial services, hospitality, and legal services: the roles, the credentials, and the people who worked alongside me. The project-level evidence is on the Work page.

[Case studies](https://mancuso.ai/work/) [Engagement types](https://mancuso.ai/services/)

## Experience

![Pixie Dental logo](https://mancuso.ai/images/brands/pixie/pixie-dental-horizontal-blue.svg)

2024 - Present

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Leading product, design, and engineering.

![Phase 3 Benefits logo](https://mancuso.ai/images/brands/phase-3-benefits/phase-3-benefits-wordmark-black.svg)

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Leading product, design, and engineering.

![New Law Business Model logo](https://mancuso.ai/images/companies/nlbm.png)2023 - 2024

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![SmileMD logo](https://mancuso.ai/images/companies/smilemd.png)2021 - 2023

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![Kapitus logo](https://mancuso.ai/images/companies/kapitus.jpg)2019 - 2021

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December 2020–May 2021 · Contract · Columbus, Ohio Metropolitan Area · Remote

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March 2019–December 2020 · Full-time · New York, New York · Hybrid

![Wendy's logo](https://mancuso.ai/images/companies/wendys.png)2017 - 2019

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![Owens & Minor logo](https://mancuso.ai/images/companies/owens-minor.png)2013 - 2016

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![Consulting logo](https://mancuso.ai/images/companies/consulting.png)2008 - 2013

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![VisionWare logo](https://mancuso.ai/images/companies/visionware.png)2011 - 2012

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![SYMX logo](https://mancuso.ai/images/companies/symx.png)2004 - 2008

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## Education

## Certifications

Replit

MSI

Scrum@Scale

Project Management Institute

Scrum Alliance

Scrum.org

Microsoft

CompTIA

Google

HubSpot

## Core Competencies

Multi-Agent OrchestrationAI-Native Product DevelopmentProduct Strategy & Experience DesignContext Engineering & Agent MemorySpecification-Driven DevelopmentSystems Architecture & Shared ContractsDistributed Backlog & Dependency DesignIntegration & Quality GatesFeedback-Driven DeliveryProduct & Technology Leadership

## What colleagues say

> He also has a rare combination of strategic brilliance and operational excellence - in plain speak he can define the mission, rally people around it, and also execute against it.

Ben Thorp

Software Engineer

Engineering colleague · multiple engagements

March 2023

> He quickly took the reigns, made changes that led to a 70% reduction in support calls in his first 30 days, established KPIs, and created a status dashboard to communicate his team's performance in real-time.

Will Angus

Direct manager · Owens & Minor

January 2017

> His work in developing custom applications for self-service capabilities significantly streamlined our processes, allowing our medical team to focus on patient care.

Dave Keseg

Physician executive leader

Medical-team colleague · SmileMD

March 2023

> If you are looking for a visionary leader who can help you transition from the ‘abstract’ to the ‘concrete’ swiftly and drive outcomes efficiently - look no further.

Kunaal Mathur

Vice President - Strategic Sales

Salesforce partner · Michael was his client

March 2023

> Thanks to support I got from Michael who was a SVP back then I was able to introduce Continuous Integration, both process and technical solution for all the development teams.

Grzegorz Koprowski

DevOps Engineer

Engineering colleague · Kapitus

April 2023

> Michael had such an impact that I re-located to Columbus to join his team at OFFOR Health, where I have seen firsthand why people love working with him.

Joshua Beron

Analyst / Agilist / Co-Founder

Direct report · OFFOR Health; colleague · Kapitus

January 2023

## Start with the problem,  
_not the proposal._

Talk with me about what you need to build, fix, or decide. We’ll explore how Phase 3 Services can help and what an engagement would involve.

[Schedule a conversation](https://scheduling.mancuso.ai/scheduling/)[Engagement types](https://mancuso.ai/services/)