# Michael Mancuso

> Technology & Product Leader with 20+ years of experience driving digital transformation, Agile adoption, and operational excellence.

## Overview

Michael Mancuso is a technology and product leader specializing in digital transformation, Agile methodologies, and operational excellence. He has a proven track record of increasing value delivery by 3x to 6x at every company he joins — without large-scale hiring, mass layoffs, or external consultants. His approach has been effective across Fortune 500 companies and startups in healthcare, finance, hospitality, and legal services.

## Current Role

- Chief Product Officer at Phase 3 Dental (2024–Present)
- Part of a stealth-mode team reimagining the future of dentistry with groundbreaking technology.

## Career History

- Chief Product Officer, Phase 3 Dental (2024–Present)
- Turnaround Chief Information Officer, New Law Business Model (2023–2024)
- Start-up Chief Information Officer, SmileMD (2021–2023)
- SVP of Digital, Kapitus (2019–2021)
- Head of Digital Analytics & Digital Product Owner, Wendy's (2017–2019)
- Technology Lead, Office of the CEO / Head of Technology, Owens & Minor University / Technology Lead, Mergers & Acquisitions / Healthcare Technology & Process SME, Owens & Minor (2013–2016)
- Digital Marketing & Product Management Consultant / Management Consultant (2008–2013)

## Career Highlights

- Achieved 6.6x increase in value delivery at Kapitus ($360M PE-backed fintech lender) by transforming technology operations with a team of 80.
- Reimagined Wendys.com in 88 days for a $2B QSR chain; centralized local listing pages driving $8.8M surge in system sales.
- Built IT, engineering, product, design, and BI from scratch at SmileMD ($12M venture-backed healthcare company) with a team of 15. Achieved 100% CAGR, identified $1.3M in unbilled claims.
- Achieved 340% increase in value delivery at New Law Business Model through comprehensive Agile adoption, boosting productive time from 20% to 80%.
- Reduced software costs by 32% at New Law Business Model by migrating 20+ applications to HubSpot Enterprise.
- Launched Owens & Minor University: 46,000+ learners, 120+ courses, $4.6M first-year revenue for a $12B Fortune 500 healthcare distributor.
- Supported $200M+ acquisitions at Owens & Minor as technical lead of the core acquisition team.
- Developed hospital supply chain assessment app saving $1.1M annually, reducing assessment times by 95%.
- Architected RFID/RTLS solution with Mayo Clinic for a 10-million-square-foot medical facility.
- Reduced IT licensing costs by 40% at Kapitus during COVID-19 pandemic.
- Reduced task cycle times by 90% at New Law Business Model through HubSpot migration.
- Achieved 81% decrease in physician service requests and 96% reduction in practice service requests at SmileMD.
- 76% reduction in patient clearing cycle time at SmileMD through business process reengineering.

## Key Statistics

- 15+ products launched
- 13x digital sales growth
- 660% value delivery increase
- 5+ industries served
- 20+ years of experience

## Education

- BLS, Management — University of Maine at Presque Isle (Summa Cum Laude, 4.0 GPA)

## Professional Certifications (26 total)

- Replit Platform Builder (Level 5 - Master Builder), 2026
- Lean Six Sigma Black Belt (LSSBB), MSI, 2016
- Certified Scrum@Scale Practitioner, 2019
- Project Management Professional (PMP), PMI, 2017
- PMI Agile Certified Practitioner (PMI-ACP), PMI, 2017
- Certified Scrum Professional - ScrumMaster (CSP-SM), Scrum Alliance, 2018
- Certified Scrum Professional - Product Owner (CSP-PO), Scrum Alliance, 2018
- Certified Agile Leadership for Teams (CAL-T), Scrum Alliance, 2020
- Certified Agile Leadership Essentials (CAL-E), Scrum Alliance, 2020
- Certified ScrumMaster (CSM), Scrum Alliance, 2017
- Certified Scrum Product Owner (CSPO), Scrum Alliance, 2017
- Professional Scrum Master II (PSM II), Scrum.org, 2019
- Professional Scrum Product Owner I (PSPO I), Scrum.org, 2017
- Professional Scrum Developer I (PSD I), Scrum.org, 2017
- Scaled Professional Scrum (SPS), Scrum.org, 2017
- Professional Scrum Master I (PSM I), Scrum.org, 2017
- Microsoft Certified Systems Engineer (MCSE), 2005
- Microsoft Certified Systems Administrator (MCSA), 2005
- Microsoft Certified Professional (MCP), 2005
- CompTIA RFID+, 2006
- CompTIA Network+, 2004
- CompTIA A+, 2004
- Google Analytics Certification
- Google AdWords Certification
- HubSpot Inbound Marketing Certification

## Areas of Expertise

- Digital Transformation & Platform Strategy
- Agile & Scrum Implementation (at scale)
- Product Management & Product Strategy
- Service Design & Process Optimization
- Business Intelligence & Data Analytics
- Security & Compliance (HIPAA, HITECH)
- SaaS Platform Development
- M&A IT Integration
- Lean Six Sigma
- DevOps
- Healthcare Technology
- Fintech
- AI & Machine Learning
- Team Building & Leadership
- Customer Experience Design

## Industries

- Dental Technology (Phase 3 Dental)
- Legal Services (New Law Business Model)
- Healthcare (SmileMD)
- Fintech (Kapitus)
- Quick-Service Restaurants / QSR (Wendy's)
- Medical Distribution / Fortune 500 (Owens & Minor)

## Portfolio

38 detailed case studies available at https://mancuso.ai covering:
- Agile transformations and process optimization
- Platform deployments (Salesforce, HubSpot, custom builds)
- Security and compliance implementations
- Data analytics and business intelligence
- Service design and UX
- M&A integration

Each project page includes:
- Full case study with Challenge, Action, and Results sections
- Frequently Asked Questions (FAQs) with structured answers
- Company logo and category tags
- Full-width project imagery with semantic figcaption
- FAQPage, CreativeWork, ImageObject, and BreadcrumbList structured data (JSON-LD)

## Contact

- Website: https://mancuso.ai
- About: https://mancuso.ai/about
- LinkedIn: https://linkedin.com/in/mikemancuso
- Schedule a meeting: https://scheduling.mancuso.ai

For complete project details and case studies, visit https://mancuso.ai
For a detailed biography and 29 frequently asked questions covering career, industries, results, methodology, credentials, and contact information, visit https://mancuso.ai/about