Source: https://mancuso.ai/project/mayo-clinic-rfid-rtls-architecture/ Work ## Products built now. _Results on record._ Two products being built with teams of AI agents, and two decades of leadership case studies grouped by the problem they solved. Each one covers the situation, the decisions I led, and what changed. ## Built with teams of AI agents Two products, each with an overview and focused case studies [![A dental operatory with the Pixie Dental interface open at the chair.](https://mancuso.ai/images/site-architecture-pixie-operatory.webp)In development![Pixie Dental](https://mancuso.ai/images/brands/pixie/pixie-dental-horizontal-blue.svg)An end-to-end platform for dental practices.Front desk, clinical charting, insurance, checkout and reporting on one FHIR-based record. Built by a small team directing AI agents inside governed foundations.Product overview](https://mancuso.ai/build/pixie-dental/) Case studies 1. [Designing the constraints that made parallel development work](https://mancuso.ai/build/pixie-dental/constraints/) 2. [Delegating substantial delivery to agents, and checking it](https://mancuso.ai/build/pixie-dental/delegated-delivery/) [![A Phase 3 Benefits payment card on a paper background.](https://mancuso.ai/images/site-architecture-benefits-card.webp)App Store deployed · Preparing for commercial launch![Phase 3 Benefits](https://mancuso.ai/images/brands/phase-3-benefits/phase-3-benefits-wordmark-black.svg)Eight benefit accounts on one card.Health, commuter and wage-law benefits on a single payment card, with a member app and an admin portal. Run by one person directing AI agents across product, engineering and compliance.Product overview](https://mancuso.ai/build/phase-3-benefits/) Case studies 1. [A second brain that keeps the plan honest](https://mancuso.ai/build/phase-3-benefits/second-brain/) 2. [Agent-operated infrastructure, through one toolkit](https://mancuso.ai/build/phase-3-benefits/sysadmin-toolkit/) The through-line The judgment comes from the record below. _The way the work gets executed has changed._ Product & technology leadership ## Leadership results, by problem Search case studies Showing 6 of 43 ![Consulting](https://mancuso.ai/images/companies/consulting.png) ![Consulting](https://mancuso.ai/images/companies/consulting.png) Case study · 2008–2013 # Mayo Clinic RFID/RTLS Architecture Automating Supply Chain and Patient Flow Across a 10-Million-Square-Foot Facility square-foot facility 10M ![Mayo Clinic RFID/RTLS Architecture, Consulting, 2008–2013. 10M square-foot facility. Case study by Michael Mancuso.](https://mancuso.ai/og/mayo-clinic-rfid-rtls-architecture.webp) Architected an RFID/RTLS solution with Mayo Clinic to automate key hospital supply chain processes and streamline patient flow across a 10-million-square-foot medical facility, designing for the enterprise while delivering integrated solutions for individual departments. 01 ## Challenge Mayo Clinic operates a medical facility of roughly 10 million square feet. At that scale, knowing where supplies, equipment, and patients are at any moment is a precondition for running the supply chain and moving patients through their visits efficiently. Mayo Clinic needed an RFID and real-time location system (RTLS) architecture that would automate key supply chain processes and streamline patient flow, and it needed that architecture to serve the enterprise as a whole without ignoring the distinct workflows of individual departments. I joined the engagement as a management consultant responsible for the solution architecture. 02 ## Action I led the architecture of the RFID/RTLS solution with Mayo Clinic's enterprise program team: - **Stakeholder Discovery:** Met with the enterprise program office and the departments whose supply chain and patient-flow processes the system would touch, documenting how work moved today and where location data would remove manual steps. - **Enterprise Architecture:** Designed the RFID/RTLS solution as an enterprise capability, defining how tags, readers, location infrastructure, and the systems that consume location events fit together across a 10-million-square-foot facility. - **Department-Level Integration:** Included integrated solutions for individual departments within the enterprise design, so that supply chain automation and patient-flow improvements could be delivered where each department worked rather than as a single generic rollout. - **Supply Chain Automation:** Specified how real-time location data would automate key hospital supply chain processes, replacing manual tracking of supplies and equipment with system-generated visibility. - **Patient Flow:** Applied the same location infrastructure to patient flow, giving care teams visibility into where patients were in their visit so that movement between areas could be streamlined. 03 ## Results The engagement produced an RFID/RTLS architecture that Mayo Clinic could carry forward across its facility: - **Enterprise-Scale Design:** Delivered a solution architecture that covered a 10-million-square-foot medical facility while remaining concrete enough for individual departments to adopt. - **Automated Supply Chain Processes:** Defined how key hospital supply chain processes would be automated through real-time location data rather than manual tracking. - **Streamlined Patient Flow:** Established how the same infrastructure would streamline patient flow through the facility. - **Client Confidence:** Deborah Larson, Enterprise Program Manager at Mayo Clinic, described the work this way: "Michael understands the value of designing for the enterprise yet includes integrated solutions for individual departments. He is a technical visionary who is thorough and concise with the net result of providing a quality solution." ## In their words Recommendations from people who were there, in their own words. > I worked with Mike to architect a RTLS solution for a 10 million square foot medical facility. He understands the value of designing for the enterprise yet includes integrated solutions for individual departments. Deborah Larson Enterprise RTLS Program Manager at Mayo Clinic Client · enterprise healthcare RTLS February 2011 > As the JHHS researched RTLS technology, Mike provided valuable information and direction. John Sdanowich Retired Contracting at U.S. Army Contracting Command Cross-functional collaborator · RTLS evaluation February 2012 > He has an uncanny ability with technology and a vision for how technology can address business problems. John Hawkins Director, Green Gem Investments Business partner · Michael was his client May 2011 > Mike is extremely knowledgeable and able to quickly jump into projects and deliver exceptional results. Laurie Rebd Director Business/Partnership Development Client October 2011 > Mike worked with me to determine my ideal customer profile and provided valuable insight on how to target and address my audience using social media. Liz Bianchini Broker/Realtor® Client April 2011 > He has fixed things others said could not be fixed, as well as researched and found solutions for problems outside of the norm. Michele Seidman Producer/Director/CBW Client July 2012 > He has a calm, level-headed approach to his work, which allows him to think through the most difficult problems. Murray Pool Agent Client August 2012 1 / 7 ## Related case studies - [Hospital Assessments: $1.1M Annual Savings](https://mancuso.ai/project/hospital-assessment-app/) - [SYMX: Two Acquisitions, $6M in New Business](https://mancuso.ai/project/symx-acquisitions/) ## Questions What did the Mayo Clinic RFID/RTLS engagement involve? As a management consultant, Michael Mancuso architected an RFID and real-time location system solution with Mayo Clinic to automate key hospital supply chain processes and streamline patient flow across a 10-million-square-foot medical facility. How was the solution designed for both the enterprise and individual departments? The architecture defined RFID/RTLS as an enterprise capability while including integrated solutions for individual departments, so supply chain automation and patient-flow improvements could be adopted where each department worked. What did Mayo Clinic say about the work? Deborah Larson, Enterprise Program Manager at Mayo Clinic, said Michael "understands the value of designing for the enterprise yet includes integrated solutions for individual departments" and described him as "thorough and concise with the net result of providing a quality solution." ## Start with the problem, _not the proposal._ Talk with me about what you need to build, fix, or decide. We’ll explore how Phase 3 Services can help and what an engagement would involve. [Schedule a conversation](https://scheduling.mancuso.ai/scheduling/)[Engagement types](https://mancuso.ai/services/)