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Michael MancusoProduct & technology executive
Projects & case studies

Complex work.
Concrete results.

Product launches, operating-model changes, and complex AI-enabled builds. Explore the business problem, the decisions I led, and what changed.

Built with agents

Product strategy and a repository-based second brain.

Phase 3 Benefits brings eight health, commuter, and wage-law account types onto one payment card. I built a repository-based second brain—product strategy, specifications, verified facts, and agent memory—to keep AI development aligned.

Specification-driven development at platform scale.

Shared FHIR-based contracts coordinated parallel development across clinical, operational, and financial workflows.

Leadership case studies

Showing 6 of 38

Kapitus

Led a comprehensive agile transformation at Kapitus, resulting in a 660% increase in value delivery and a 120% boost in productive time, significantly enhancing operational efficiency and aligning the organization with strategic goals.

01

Challenge

Kapitus, a hypergrowth fintech company, was grappling with a legacy tech platform that struggled to meet escalating market demands. The existing processes were inefficient, and the technology infrastructure could not keep pace with the company's rapid growth.

02

Action

To address these challenges, I spearheaded a comprehensive agile transformation initiative. This involved several key actions:

  • North Star Establishment: Collaborated with the C-suite to define a clear and compelling north star that aligned with the company's strategic goals and customer journey.
  • Talent Assessments: Conducted 360-degree talent assessments to understand team strengths and areas for development, ensuring the right people were in the right roles.
  • Scrum Team Formation: Formed 10 persistent Scrum teams, each aligned to specific aspects of the customer journey to enhance focus and efficiency.
  • Scrum Training: Facilitated multi-day Scrum training sessions for over 80 teammates, including multiple workshops for Product Owners and Scrum Masters, to build agile competencies across the organization.
  • Process Automation: Implemented processes to automate artifact creation and financial reporting, reducing manual workloads and enhancing accuracy.
03

Results

The agile transformation led to remarkable improvements in value delivery and operational efficiency:

  • Increased Value Delivery: Achieved a 660% increase in value delivery, driven by the formation of persistent Scrum teams aligned to our customer journey.
  • Enhanced Productivity: Productive time increased by 120%, as teams became more efficient and focused on delivering high-impact outcomes.
  • Board Approval for Budget Increase: Secured board approval for a 66% increase in the technology budget after six months by demonstrating the value of backlog items that exceeded the team’s capacity to deliver.

Questions

How was the Agile transformation executed at Kapitus?

The transformation was executed by forming persistent Scrum teams aligned to the customer journey, conducting 360-degree talent assessments, providing hands-on training, and automating artifact creation.

What were the key results of the Agile transformation?

The transformation achieved a 660% increase in value delivery, 120% boost in productive time, team happiness improvements within three sprints, and a 66% technology budget increase approved by the board.

How did the 360-degree talent assessments improve team performance?

360-degree talent assessments evaluated each team member's strengths, growth areas, and collaboration skills, enabling optimized team composition and targeted coaching that contributed to the 660% value delivery increase.

How was the board convinced to increase the technology budget by 66%?

After six months of demonstrating the Agile transformation's impact — 660% more value delivery, 120% productivity boost — the backlog of high-value items exceeding team capacity made a compelling case for increased investment.

What was the talent assessment methodology?

360-degree talent assessments gathered feedback from peers, direct reports, and managers to evaluate each team member's technical skills, collaboration abilities, and growth potential — informing team composition and coaching plans.

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