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Michael MancusoProduct & technology executive
Projects & case studies

Complex work.
Concrete results.

Product launches, operating-model changes, and complex AI-enabled builds. Explore the business problem, the decisions I led, and what changed.

Built with agents

Product strategy and a repository-based second brain.

Phase 3 Benefits brings eight health, commuter, and wage-law account types onto one payment card. I built a repository-based second brain—product strategy, specifications, verified facts, and agent memory—to keep AI development aligned.

Specification-driven development at platform scale.

Shared FHIR-based contracts coordinated parallel development across clinical, operational, and financial workflows.

Leadership case studies

Showing 6 of 38

Owens & Minor

Developed the OMU Action Planner, a detailed interactive guide for healthcare professionals, enhancing learning outcomes and engagement across Owens & Minor University's educational programs.

01

Challenge

Owens & Minor University (OMU) aimed to provide a structured and comprehensive educational experience to healthcare professionals, addressing the diverse needs of learners across various roles. The challenge was to create a tool that would effectively guide learners through their educational journey, ensuring they achieved their professional goals and improved their performance.

02

Action

To meet this challenge, we developed the OMU Action Planner, a detailed and interactive guide designed to educate and empower learners. Key actions included:

  • Content Development: Created engaging and informative content for the OMU Action Planner, covering a wide range of topics relevant to healthcare professionals. This included curriculum topics such as supply chain management, lean methodologies, and value analysis.
  • User-Centric Design: Designed the Action Planner with the user in mind, ensuring it was easy to navigate and provided clear, actionable steps for learners to follow.
  • Integration with LMS: Integrated the Action Planner with the OMU Learning Management System (LMS), enabling seamless access to educational resources and tracking of learner progress.
  • Interactive Elements: Incorporated interactive elements such as worksheets, checklists, and self-assessment tools to enhance learner engagement and retention of information.
  • Supportive Collateral: Developed supporting materials, including infographics, case studies, and best practice guides, to complement the Action Planner and provide additional value to learners.
03

Results

The OMU Action Planner led to significant improvements in the educational experiences of healthcare professionals:

  • Enhanced Learning Outcomes: Provided a structured pathway for learners to achieve their professional development goals, resulting in improved performance and higher satisfaction rates.
  • Increased Engagement: The interactive and user-friendly design of the Action Planner increased learner engagement, leading to more active participation in courses and workshops.
  • Streamlined Education: Enabled learners to easily access and navigate educational resources, reducing the time and effort required to find relevant information and complete courses.
  • Positive Feedback: Received overwhelmingly positive feedback from learners, who appreciated the clear guidance, practical tools, and comprehensive content provided by the Action Planner.

Questions

What was the OMU Action Planner?

The OMU Action Planner was an interactive educational guide for healthcare professionals, providing structured pathways, worksheets, checklists, and self-assessment tools within Owens & Minor University.

How did the Action Planner improve learning outcomes?

The Action Planner provided structured pathways for professional development, increased learner engagement through interactive design, and streamlined access to educational resources.

How did the Action Planner integrate with the OMU LMS?

The Action Planner was embedded within the OMU Learning Management System, providing learners with direct access to structured pathways, worksheets, and self-assessment tools alongside their course content.

What curriculum topics did the OMU Action Planner cover?

The Action Planner covered curriculum topics relevant to healthcare professionals including supply chain management, lean methodologies, and value analysis — core competencies for Owens & Minor's hospital customers.

How many learners used the OMU Action Planner?

The Action Planner was part of the broader OMU platform that served 46,000+ learners across 350+ hospitals, with overwhelmingly positive feedback from users who appreciated its structured guidance and practical tools.

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