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Michael MancusoProduct & technology executive
Projects & case studies

Complex work.
Concrete results.

Product launches, operating-model changes, and complex AI-enabled builds. Explore the business problem, the decisions I led, and what changed.

Built with agents

Product strategy and a repository-based second brain.

Phase 3 Benefits brings eight health, commuter, and wage-law account types onto one payment card. I built a repository-based second brain—product strategy, specifications, verified facts, and agent memory—to keep AI development aligned.

Specification-driven development at platform scale.

Shared FHIR-based contracts coordinated parallel development across clinical, operational, and financial workflows.

Leadership case studies

Showing 6 of 38

Kapitus

Developed and deployed the Kapitus PPP Portal in under a week, processing thousands of PPP applications and offering essential support to small businesses during COVID-19.

01

Challenge

During the COVID-19 pandemic, Kapitus needed to quickly develop and deploy a Paycheck Protection Program (PPP) portal to support small businesses in securing essential funding. The challenge was to create a scalable solution that could handle thousands of applications and accommodate various partner requirements within a very short timeframe.

02

Action

To address this urgent need, I took on the role of lead developer and executed a comprehensive plan to develop and deploy the PPP portal. Key actions included:

  • Landing Page Development: Created a user-friendly landing page to inform potential applicants about the PPP and guide them through the application process. The landing page was designed to be accessible and intuitive, ensuring a seamless user experience.
  • Application Form Creation: Developed a robust application form to capture all necessary information from applicants. The form included fields for business details, financial information, and contact details, ensuring comprehensive data collection.
  • Partner Routing Logic:Implemented sophisticated logic to route applications to partners based on their preferences:
    • API Integration: For partners preferring API-based integration, I developed and implemented APIs to automatically send application data in real time.
    • PDF Pre-Fill: For partners requiring pre-filled PDF applications, I created functionality to generate and send these PDFs automatically upon application submission.
    • System Access: For partners preferring to work leads directly within our system, I provided secure login access and the necessary interfaces to manage and process leads.
  • Scalable Infrastructure: Ensured the portal was built on a scalable infrastructure capable of handling high volumes of traffic and application submissions without performance degradation.
  • Rapid Development and Deployment: Developed the Minimum Viable Product (MVP) in under a week, enabling us to start processing applications immediately. Full support for all partners was achieved in under a month, ensuring timely assistance to businesses in need.
03

Results

The implementation of the PPP portal delivered significant results, demonstrating agility and effectiveness in response to the pandemic:

  • Rapid MVP Deployment: The working MVP was developed and deployed in under a week, allowing Kapitus to start processing PPP applications almost immediately.
  • High Volume Processing: Successfully processed thousands of applications, providing essential financial support to small businesses during the pandemic.
  • Flexible Partner Support: Fully supported all partners within a month, accommodating various integration preferences (API, PDF pre-fill, system access). This flexibility ensured that all partners could efficiently process leads according to their workflows.
  • Seamless User Experience: The user-friendly landing page and application form facilitated a smooth application process, resulting in high user satisfaction and minimal dropoff rates.
  • Operational Efficiency: The automated routing and processing logic minimized manual intervention, reducing processing time and operational overhead.

Questions

What was the PPP Portal and why was it needed?

The PPP Portal was a self-service application built rapidly at Kapitus to manage Paycheck Protection Program (PPP) loan applications during the COVID-19 pandemic, processing applications for thousands of small businesses.

How quickly was the PPP Portal built and deployed?

The PPP Portal was built and deployed in under a week to meet the urgent demand for PPP loan processing, enabling Kapitus to serve thousands of small business customers during the pandemic.

What Agile practices enabled the rapid PPP Portal delivery?

The team leveraged its established Scrum practices, cross-functional team structure, and rapid iteration capabilities to build and deploy the portal within an extremely compressed timeline.

What technology stack was used for the PPP Portal?

The portal was built as a scalable web application designed to handle high-volume application processing, leveraging Kapitus's existing technology infrastructure and the modular framework developed for the Merchant Portal.

How were partner-specific requirements accommodated?

The portal was designed to accommodate various partner requirements through its modular architecture, enabling Kapitus to serve different lending partners with customized application flows while maintaining a single codebase.

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