Michael Mancuso

Technology & Product Leader

Technology & Product Leader with 20+ years of experience driving digital transformation, Agile adoption, and operational excellence across healthcare, finance, hospitality, and legal services.

15+ Products Launched
13x Digital Sales Growth
660% Value Delivery Increase
5+ Industries

About

Within my first six months, I increased value delivery by 3x to 6x at my last three companies — achieving record teammate satisfaction — without large-scale hiring, mass layoffs, or external consultants.

Professional Experience

New Law Business Model

VP of Technology & Product (2023–Present)

SmileMD / OFFOR Health

VP of Technology (2020–2023)

Kapitus

VP of Information Technology (2019–2020)

Wendy's International

Director, Digital Customer Experience (2017–2019)

Owens & Minor

Various leadership roles (2009–2017)

Education & Credentials

MBA, Webster University (Summa Cum Laude, 4.0 GPA)

B.S. Information Technology, Rochester Institute of Technology (Cum Laude)

Certifications: CSM, CSPO, SAFe Agilist, ITIL v3 Foundation

Portfolio

38 detailed case studies covering digital transformation, platform deployments, Agile adoption, security compliance, data analytics, service design, and M&A integration.